We provide calculated rate ground shipping via FedEx, UPS, or USPS to the lower 48 United States.

If you live outside that area, and are unable to get a calculated shipping rate through the shopping cart, please contact us for a quote.

We are not able to provide specific delivery instructions to carriers. E.g. "Leave at the side door." Customer is responsible for making any such arrangements with the carrier.

Returns Policy

You may return new items within 30 days of delivery if they are in new condition. Items that include free shipping will be subject to a 20% restocking fee.  If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Warranty

Simple Wood Goods guarantees the product to be free from defects in workmanship for a period of one year from the date of its original invoice. If during this period of guarantee the product proves to be defective due to improper materials or workmanship, Simple Wood Goods will, without charge for labour or parts, repair or (at Simple Wood Goods’s discretion) replace the product or its defective parts upon the terms and conditions set out below. Simple Wood Goods reserves the right (at its sole discretion) to replace spare parts of defective products with either new or refurbished spare parts or products.

Conditions

1. This guarantee will be granted only when the original invoice is presented together with the defective product. Simple Wood Goods reserves the right to refuse free-of-charge guarantee service if the above document cannot be presented.

2. This guarantee covers none of the following:

(a) periodic maintenance and repair or replacement of parts due to normal wear and tear

(b) any adaptation or changes to the product, including those carried out by Simple Wood Goods at the customer’s request

(c) delivery costs and all risks of transport relating directly or indirectly to the guarantee of the product

(d) damage resulting from accidents, lightning, water, fire, heat, improper ventilation or any cause beyond the control of Simple Wood Goods.