You may return most new, unopened items within 30 days of delivery. Items that include free shipping will be subject to a 20% restocking fee. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We provide free ground shipping via FedEx or USPS to the lower 48 United States.
If you live outside that area, and are unable to get a calculated shipping rate through the shopping cart, please contact us for a quote.
We are not able to provide specific delivery instructions to carriers. E.g. "Leave at the side door." Customer is responsible for making any such arrangements with the carrier.